Loveday is proud to be recognised by the Care Quality Commission (CQC) as delivering “Outstanding” care; the highest accolade awarded in the sector. Both Loveday Kensington and Chelsea Court Place achieved this distinction, a rare honour that speaks to the calibre of care we provide and the standards we uphold.
This recognition reflects our team’s extraordinary commitment. From the care they deliver to the residences they design, the cuisine they craft, the experiences they curate and the support they extend to families – every detail is considered and every action is purposeful.
Loveday is Unique
Loveday is the UK’s only Members Club for seniors, a pioneering concept that unites expert care with world-class hospitality. Each residence is a masterpiece of design and discretion, offering immediate access to personalised advice and a full spectrum of health, therapeutic, hospitality and lifestyle services.
Every element is tailored, every moment thoughtfully considered, ensuring each Member is supported, empowered and enjoys an elevated life.
What the CQC and our families say about Loveday
Care Beyond Compare
At Loveday, care is not simply a service, it is a philosophy. We blend clinical rigour with world-class hospitality, creating a culture defined by excellence and curated around each Member.
- An exceptional team, chosen for both expertise and character
- Residential, Memory, Nursing, Respite and Day Club services
- Bespoke lifestyle planning and experiences curated with precision
- Nutritionally-led, Michelin-style dining prepared in-house by award-winning chefs
- Impeccable hospitality
- Engaging, evidence-informed activities and cultural programmes
- Elegant, secure and life-enhancing environments
- Prime locations across central London and Surrey
We don’t just meet expectations, we continuously redefine them.
The whole team across the service excelled at providing outstanding person-centred care, whilst in a luxury five-star environment, which included fine dining and first-class hospitality.
Care & Therapeutic Services
We offer an extensive range of highly tailored care services, giving you peace of mind and the support you need at every stage. Our integrated approach focuses on wellbeing, independence and clinical excellence.
- Comprehensive health and lifestyle assessments covering nutrition, hospitality, mobility, medication, hobbies and interests
- Holistic therapies, spa treatments and personalised wellness plans tailored around you
- State-of-the-art gym, health and wellness facilities, including hydrotherapy services
- Access to a multi-disciplinary medical team: GP, psychiatrist, physiotherapist, geriatrician, occupational therapist, pharmacist and nutritionist
- Skilled nursing team registered to manage complex care
Care and lifestyle planning ensured people experienced a first-class service from the very start and contributed towards an excellent quality of life.
Michelin-Style Dining and Hospitality
At Loveday, dining is more than nourishment, it is a celebration of wellbeing, pleasure and connection. Mealtimes are a social occasion and hospitality is elevated to an art form. Our award-winning chefs craft Michelin-quality meals with precision and flair, using the finest seasonal ingredients and tailoring every menu to your individual tastes and dietary needs.
- Cuisine of a standard found in London’s finest restaurants
- Menus thoughtfully personalised to reflect cultural, religious and nutritional preferences
- Seasonal traditions and favourite meals honoured throughout the year
- Elegant private dining for birthdays, anniversaries and special family moments
An excellent standard of food and drink across the home, with the support of highly skilled executive chefs and a dedicated food and beverage team.
Extraordinary Days
Our award-winning activities programme has been developed over years of research and ongoing perfection. Experiences are curated around your passions, hobbies, routines and goals, designed to uplift, stimulate and connect.
- Curated to promote cognitive function and delay symptoms of decline
- Co-developed with the University of West London and leading experts in arts, science, technology and design
- Regular excursions to iconic cultural venues including the V&A, Royal Opera House, Saatchi Gallery and more
- Seasonal outings to the Chelsea Flower Show, Christmas markets and countryside escapes
- Fully bespoke excursions arranged on request
Before, they didn’t get out of bed. I couldn’t believe the change — seeing them walking, doing Tai Chi. I feel this is the best place in the world.
Innovation & Property Design
Each Loveday residence is a sanctuary of comfort, safety and clinical functionality, built to support independence, wellbeing and a life of meaning. We discreetly incorporate the latest healthcare technology to support and improve health outcomes for our Members.
- Elegant environments designed for confidence and comfort
- Sensory gardens and terraces, maximised natural light and tonal contrasts to aid orientation
- Circadian lighting to support restful sleep and healthy rhythms
- Enhanced wayfinding and calming spatial design
- Suites fully equipped for ageing, with supportive features discreetly integrated
The provider had a commitment to investment and innovation across the service to ensure high standards of care and support for staff. This included the home environment, staffing levels and resources to ensure people received a personalised, first-class service.
Our Relationship Team
We warmly invite you to speak with our Relationship Team, who are here to listen, understand your personal circumstances and help you find the right level of support. We’re here to guide you, every step of the way.
Lisa Nichols
Victoria Radmore
Judy Urmossy
Georgie Wilkins
Frequently Asked Questions
Loveday has been recognised as Outstanding by the Care Quality Commission for delivering truly exceptional, person-centred care in a luxurious and nurturing environment. From clinical excellence and world-class hospitality to innovation in property design and therapeutic programmes, every element is tailored to enhance quality of life. Loveday Kensington and Chelsea Court Place have both achieved Outstanding status, a rare accolade that reflects our uncompromising commitment to excellence.
We take a meticulously tailored approach to care, beginning with a comprehensive health and lifestyle assessment that explores each Member’s clinical needs, preferences, interests and routines. Care plans are regularly reviewed by our multidisciplinary team and adjusted to reflect changing requirements. From nutritional plans and daily activities to emotional support and therapies, every detail is designed to honour the individual.
Loveday residences offer beautifully designed, private suites in a range of layouts, each with an en-suite bathroom and customisable furnishings. Suites are spacious, elegant and equipped with discreet assistive technologies to support independence and safety. You are welcome to personalise your spaces with artwork, furniture and keepsakes to reflect your style and truly make it home.
We uphold exceptional standards through robust clinical governance, regular audits and a culture of continuous improvement. Our industry-leading team ensure attentive, responsive care at all times. We also maintain close partnerships with external specialists and operate within the highest regulatory frameworks, including CQC and best-practice guidelines. Ongoing training and development further support excellence at every level.
Yes. Memory care is at the heart of our offering, delivered through our Luminare programme, a specialist approach informed by the latest research and best practice. Our homes are dementia-inclusive by design, and all our teams are trained to provide compassionate, respectful and engaging support tailored to each Member’s requirements.
Loveday combines the warmth of home with the elegance of a private Members’ Club. Each residence is designed to be both beautiful and functional, with inviting lounges, serene gardens and shared dining spaces that promote connection and comfort. Personalisation is encouraged, while our team nurtures a family atmosphere built on trust, familiarity and meaningful relationships.
Our care is delivered by an expert team of registered nurses, dementia specialists, lifestyle leads, therapists and carers – all of whom undergo continuous training. Nurses are registered and experienced in managing complex health conditions, and our teams are supported by a multidisciplinary network that includes GPs, physiotherapists, occupational therapists, nutritionists and other clinical partners. Every team member is chosen for their professionalism, empathy and passion for excellence in care.
Connect with our care experts
Contact us today to discover how we can support you or your loved one’s journey.
Lisa Nichols
Victoria Radmore
Judy Urmossy
Georgie Wilkins
Loveday careers
Loveday is passionate about making a difference to both the people we care for and the people we work with.