Our People

Our people are hugely skilled, dedicated and loyal. All are dementia-trained to deliver the very highest standard of bespoke care and understand the specific needs of each individual member. To them the health and happiness of our Members is everything. So we build deep relationships with our staff and we’re proud that our staff retention rate is one of the highest in the sector. We’re also an Investors in People accredited organisation and winner of their Best Small Business award in 2020.

A culture of care

Each month we give our own ‘Above & Beyond’ award to an individual  who has gone ‘that bit further’ and done something terrific for one of our Members.

Our ratio of Employees to Members is equivalent to a 5 star hotel and our experienced hospitality staff in each Residence offers a full concierge service, which is unique to the care environment. We know how important a personal touch is and nothing is too much trouble.

The Leadership Team

Laurence Geller, CBE

Loveday & Co Chairman, Chief Executive Officer and Co-Founder

“We are setting and delivering innovative and pioneering care that the standards that others must follow. Our elderly created the society we and our children enjoy today. They must be treated with the dignity, respect, care and empathy they have both earned and deserve”

Laurence is Chairman and Chief Executive Officer of Loveday & Co and Chairman of Geller Capital Partners. Both of his parents lived with Dementia. He is an accomplished businessman and entrepreneur who has led multi-national corporations in hospitality, most recently as President and Chief Executive Officer of Strategic Hotels & Resorts (NYSE: BEE). Previously, he held the positions of Executive Vice President and Chief Operating Officer of Hyatt Development Corporation, where he jointly founded Classic Residences, a US-nationwide senior living and healthcare company.

On 31st December 2011, Laurence was named Commander of the Order of the British Empire (CBE) by Her Majesty Queen Elizabeth II. Previously Chairman of the Alzheimer's Society's Dementia Appeal Board, he is now proud to serve as its Global Business Ambassador. He is also the Chancellor of the University of West London (UWL), where the partnership has led, among other impressive achievements, to the creation of two Master's of Science programmes, in dementia care and person-centred health and social care, and the founding of The Geller Institute of Ageing and Memory Loveday.

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Guy Geller

Loveday & Co, Director and Co-Founder

“We are dedicated to consistently improving and delivering operating systems and levels of care that have not been seen on either side of the Atlantic”

Guy is Chief Operating Officer of Chicago Pacific Founders Living Communities and President of Grace Management, Inc, which operates senior-living communities with a portfolio of approximately 50 buildings across North America. Guy is also Co-Chairman and Co-Founder of Loveday & Co. 

Previously, Guy served as Managing Director of senior housing for DiNapoli Capital Partners, overseeing senior housing investments. Prior to this, he held the position of UK Managing Director of Sunrise Senior Living, a portfolio consisting of 27 assisted-living and memory-care communities with a capacity of 2,800 beds. Before taking the helm at Sunrise, Guy was Senior Director at Brookdale Senior Living.

Guy has served on the board of the Illinois chapter of the Alzheimer's Association and was an advisor to the Alzheimer's Society (UK) and a commissioner for the Commission on Residential Care (UK).

He graduated with a Bachelor of Arts of Sciences from Cornell University.

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James Cook

Managing Director and Chief Marketing Officer

Dedicated to exceptional care for people with ageing conditions, James is Managing Director as well as Co-Founder of Loveday along with colleagues Laurence and Guy Geller.

James has a warm relationship with all our Members and a close involvement with the Loveday team. He has helped create new approaches for specialist senior and dementia care. His passion is inspiring and heartfelt as he has seen two grandparents live with dementia.

A Dementia Friend, Member of the Kensington and Chelsea & Westminster Dementia Action Alliances, James works closely with Age UK and enjoys organising charity Christmas events for less fortunate seniors.

James was nominated for the Rising Star award at the 2021 Laing Buisson Excellence in Healthcare event.

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Paul Blenkinsop MRICS

Group Property Director

Paul is a Chartered Surveyor with an honour’s degree in Quantity Surveying and over 30 years experience in Tier 1 construction and development in the UK and the Caribbean. He has written the design brand standards for all Loveday properties and acts as Technical Services Adviser on all new projects. Working extensively with the University of Sterling’s Dementia Services Development Centre, he ensures the adoption of best practice design for dementia principles throughout Loveday properties.

Paul’s father had vascular dementia, during this time it became clear to Paul that there is a general lack of support for those living with dementia, whether they live at home or in a care facility. This revelation prompted Paul to consider what he can do, through design and technology, to improve the quality of life of all those living with dementia.

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Edie Gould

Senior Membership and Community Manager

Edie is Loveday & Co’s Senior Membership and Community Manager building an active network of partnerships to benefit not only the Loveday community but also the wider, local community of Kensington & Chelsea, Westminster and St John’s Wood. Edie has intrinsic connections and has fostered important relationships spanning medical and pharmaceutical networks, charity organisations, government agencies and cultural groups. Edie also manages Loveday’s important relationships with Age UK, Dementia Action Alliance and the Royal Hospital Chelsea, to name a few.
Passionate about care and dedicated to improving the welfare of those less fortunate, Edie spends her personal life helping others. She has been a long-term volunteer at the Holy Trinity Brompton church where she helps the homeless, supports parishioners and deals with a variety of age-related issues.
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Emma Bryden

Brand & Marketing Director

Emma is responsible for building and protecting the unique Loveday brand and an operating system which is renowned for superb, consistent hospitality and care beyond compare. She has a clear, meticulous insight into the many different Loveday teams, and great appreciation of how they can best be supported.

Emma brings with her an outstanding understanding of hospitality and hotel operations. Before joining Loveday, she was Global Brand Strategy Director for Intercontinental Hotels, focusing on strategic planning and creating a brand experience that delivered both consistent standards but also individuality and has worked as Europe brand director for other upscale brands. As an independent consultant, she applied her passion for brand-building to Small Luxury Hotels of the World, among other organisations.

Loveday is a natural home for Emma, thanks to her aunt, globally renowned author and advocate Christine Bryden. Diagnosed with early onset dementia at age 46, Christine was the first Australian person living with the disease to sit on the Alzheimer’s Association board and addresses head-on the absolute importance of not only living with dementia, but also being relevant to ‘the beauty of life’. Today, her books serve as comprehensive guides for people living with dementia, researchers and carers and are a great inspiration for Emma in her role at Loveday. 

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Samuel Arnold ACCA

Financial Director

As Financial Director, Sam is responsible for financial leadership and business management at Loveday & Co.

Sam brings to Loveday his strong and extensive background as an enterprising, innovative and commercially astute group financial controller and finance director. He has significant experience in streamlining financial operational processes across a wide range of organisations, from hospitality to leisure and investments. For him, career highs incorporate setting up new processes, looking after companies and people who work in them - and helping them succeed to the best of their ability.

Sam’s strengths also include his warm, friendly and approachable manner, his passion for engaging with all team members in every area of the business and his calm head, thanks in part to outside interests that embrace snow-boarding, rafting and rock-climbing.

A member of Sam’s family lived in a care home, which made him realise how much better life is for people when they are in the right place. He was drawn to Loveday because of his desire to work for a company which genuinely makes a difference, and an organisation that is wholeheartedly dedicated to making people’s live as good as they can possibly be.

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Darren Pitcher

Director of Care Operations and Compliance

Darren has a clinical background in private health and social care, and a degree in Adult Nursing. Before joining Loveday, he was head of Care and Quality at Care UK. He encourages his colleagues how to best achieve patient-centred care, leads dementia training at University of Worcester, and is involved in collaborative projects with MacMillan and Marie Curie. He also plays a prominent part in his local borough’s healthcare and adult social care programmes.

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Louise Blezzard

Director of Wellbeing

A hugely experienced care professional who exudes compassion and empathy, Louise touches the lives of all she has the pleasure of caring for with her energy and gregarious nature.

Louise began her career in care by completing a degree in Adult Nursing at The University of Surrey, followed by a Master’s Degree in Healthcare Management, where she carried out research relating to supporting older people to live well at home. Her passion for care was ignited as she saw the positive impact she was having on the lives of the ones in her care.

Louise has held various nursing roles in the hospital and the community as well as in care homes, with her previous role as General Manager at Loveday Kensington where she led the team to receive a CQC outstanding rating on the first inspection.

With over 15 years’ experience working in the care industry, Louise understands how to deliver excellent care and support, not only to those receiving it but also to their loved ones, whom she advises and guides through the care journey. Louise’s previous role as a CQC inspector has inspired her approach and equipped her with the knowledge and skills to deliver excellence in care at every level, at a time when people need it the most.

As the Director of Wellbeing at Loveday, Louise oversees all of the care services, ensuring innovation and outstanding standards are maintained throughout, whilst adhering to Loveday’s vision and values. 

Louise ensures every individual has an enriched life and achieves their dreams. Louise wants to eradicate the idea that when a person needs care it’s the end of the road- in fact, it’s quite the opposite! Her determination, drive and enthusiasm are infectious - no job is too big or too small or unachievable.

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Operational Team

Matthew (Matt) Dodge

Executive Chef

Matt is not only a fabulous, multi-award-winning chef, but is also an ardent advocate for the optimisation of every diner's health through superb nutrition and delicious meals. He has carved out a thriving career in care, starting at London’s Savoy Hotel. His wealth of international culinary expertise means he understands the importance of flavour, quality produce and the vital role nutrition plays in later life. 

Connected to London’s finest suppliers, Matt’s daily menus display an abundance of quality, fresh, seasonal produce. He befriends each Member, adapting their menus and monitoring their nutritional intake in tune with any change or decline in health or appetite. 

In a testament to Matt’s talent, compassion and dedication to the care industry, in 2019 Channel 4 invited him to run a kitchen and train a 14-strong team of volunteers, all living with early-onset dementia, for an inspiring social experiment entitled ‘The Restaurant That Makes Mistakes'.

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Lisa Nichols

Membership Manager

Lisa’s role at Loveday is centred around Membership services, handling any enquiries from Members and their loved ones surrounding the Day Club, Loveday Residences, Respite or Loveday at Home.

A passionate people person with a wealth of experience in delivering exceptional services and experiences, Lisa has worked in hospitality, events and care settings; she is adept at understanding individual needs and is highly resourceful and responsive. Lisa’s previous role as the Client Relationship Manager at Signature Senior Lifestyle, a leading care home provider, coupled with her own personal experience of caring for a loved one, has equipped her with the knowledge, compassion and expertise for working in the care sector.  She understands from a personal perspective the stresses and apprehension about finding care solutions for loved ones and is determined to ease the pressure and transition for anybody seeking advice and support.

Warm, approachable and highly resourceful, Lisa is always happy and ready to help. 

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Jamila Lindo

Head of Learning and Development

As Loveday's Head of Learning and Development, Jamila is responsible for implementing outstanding training across all of our residences. Her sterling 25 years of experience in the health and social care sector has seen her work both as a registered manager and as a national training officer in residential and nursing environments. Above all, she is an expert not only at moving and handling, but also in falls prevention and management and is utterly dedicated to achieving excellence in standards.

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Annette Naughton

Head of Business Development

Annette has rich and varied experience in relationship management, spanning over 25 years. Possessing a wealth of experience in the healthcare industry, Annette’s previous role was at the Fortius Clinic, a private orthopaedic hospital in central London working with consultants, GP’s physicians, physiotherapists and corporate clients.

Annette has extensive experience in managing European teams and coaching and mentoring to achieve positive results for her team members. She also previously ran her own successful business consultancy specialising in hospitality, healthcare, manufacturing and renewable energy.

With in-depth knowledge and understanding of the healthcare industry and a passion for providing excellent service and care. Annette thrives on meeting new people, developing relationships and building mutually beneficial partnerships. 

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Akta Chauhan

Relationship Manager

Energetic and approachable, Akta is a qualified and experienced business development manager. She brings to Loveday a decade’s experience of working in healthcare, with a particular focus on sales and marketing. Before joining our team, Akta worked as head of business development and was previously a manager, team leader and GP liaison for a private hospital. Describing herself as a passionate and dedicated relationship-builder who clearly relishes the opportunity to work closely with medical professionals, Akta offers deep experience of working with both NHS and private GPs and referrers, with particular expertise within the private healthcare market. She views her impressive communication skills and her strong GP network as key assets in supporting the medical community based around Abbey Road and Notting Hill.

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Victoria Radmore

Membership Coordinator

Victoria Radmore is the Membership Coordinator at Loveday, responsible for guiding people through the journey from initial enquiry through to onboarding new Members. Victoria has enjoyed an exciting career in the healthcare industry spanning 16 years, six of which have been in the care sector working for providers including Gracewell, Hallmark and Care UK.

For Victoria, her passion for care runs in the family. She was inspired to join the care industry by her mother who has dedicated her life to working in senior care. Victoria’s warm and empathetic nature ensures she effortlessly guides families through the process when enlisting care services, bringing ease and reassurance during what is often an emotional time. Her extensive knowledge, practical approach and calm personality make her well-equipped in finding solutions to every care enquiry, even the most complex requirements.

A passionate “foodie”, Victoria loves dining at the best restaurants and can often be seen sampling the Loveday menus with Members. She looks forward to enjoying tea with you soon!

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Sophia Graham

PA to the Managing Director

Sophia is PA to the managing director and the office manager, keeping everyone on time, on track and meticulously organised.

With a legal secretarial background, Sophia has expertise in corporate, tax, commercial and environmental sectors and is well placed to assist with the fast-growing Loveday portfolio.

A keen runner who enjoys half marathons, Sophia is also adept at keeping business running smoothly with her practical and enthusiastic approach to every task.

Nothing is ever too much trouble for Sophia and nothing is unachievable. Solutions-based, a fast and practical thinker, Sophia thrives in a fast-paced environment and enjoys the diverse work at Loveday and the opportunities within the care sector.

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Investors in People

Investing in our people, their contentment and their wellbeing lies at the heart of our values. We place great importance on building deep, meaningful relationships with all our staff. We are immensely proud that our staff retention rate is one of the highest in our industry, so much so that, since opening Chelsea Court Place in 2016, we have retained an absolutely exceptional 70 percent of our founding team. 

Loveday is also proud to be an Investors in People-accredited organisation as well as one of the few care companies to offer the London Living Wage, a clear reflection of our commitment to our people. Having been Investors in People-accredited in 2019, we were delighted to be further acknowledged by winning Best Small Business at the 2020 Investors in People awards. 

A favourite with both staff and families, our monthly ‘Above & Beyond’ award provides a wonderful opportunity for individual people to be acknowledged for going ‘that bit further’ and doing something really special for one of our Members.

Get in touch

Please contact our Membership team to answer any questions you might have and arrange a tour.

Lisa and Victoria from the membership team profile pictures